Sights on Service, Inc
Golden Valley, Minnesota
Employment Opportunities: Customer Service & Editor
Positions are in our office - not remote - not tele-commuting
Our Company: Sights on Service helps companies ensure that their service standards are being met. We send shoppers out to businesses various locations and accumulate and aggregate the results for these companies with online reporting. We are a market leader in this very interesting and exploding niche industry.
Our national headquarters is in Golden Valley
Minnesota coordinating business nationwide. A national mystery shopping leader, we have
been in business since 1990. Our growth necessitates adding several associates
to our staff. These positions are full-time with benefits and require working
in our Golden Valley, Minnesota office. These are not tele-commuting positions.
They are career positions and are not to become mystery shoppers. (If you desire to become a mystery
shopper, please
click here.)
We Mystery Shop: Our company measures customer service performance for our clients – local and national chains of service-oriented businesses including restaurants, hotels, grocery stores, auto dealerships, banks, day care centers, apartments etc. “Mystery Shops” performed by our hundreds of thousands of mystery shoppers throughout the country measure Customer service of our clients. These independent contractor “shoppers” (not employees) visit assigned client locations to report on the cleanliness and maintenance of the facility, the timeliness of the service, and the courtesy of the staff. The items we evaluate vary from client to client, depending on their goals. Our business is primarily conducted over the Internet.
Our Office Facilitates the Mystery Shopping: This nationwide activity is coordinated from our Golden Valley, Minnesota office. We don't do actual mystery shopping from this office. We do everything else necessary for it to occur. We arrange mystery shopping programs with our clients. We recruit, train and assign our independent contract shoppers. We review submitted audits and submit them to our clients. We develop all the internet tools we need to effectively and efficiently perform all these activities. With our growth, we currently have new full time positions in our office to help perform these tasks. These are excellent positions for new college graduates, individuals looking to move up from entry level positions, those looking to change companies or industries, and those looking for a small company environment where they can make a difference.
If you want to be a
Mystery Shopper
click here
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Position #1: Customer Service Customer Service position involves: |
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· Matching shoppers with available assignments · Following up with shoppers to make sure they complete their assignments · Answering questions about how to successfully complete an assignment |
· Computer and Internet usage · Phone usage · Fast-paced, pleasant, fun environment |
| These employees match shoppers with available assignments and following up to make sure they complete them. This position involves all aspects of getting the mystery shopping completed, including contacting shoppers, alerting them to shopping opportunities, explaining the assignment and answering basic questions about the assignment, following up with the shoppers to make sure they complete their assignments, etc. While most work is completed using email and our information forms on the Internet (our process begins with shoppers going online to schedule shopping assignments), much phone work is involved. Good computer and phone skills are a must. Each day presents new challenges and new deadlines, so candidates must be organized and self-motivated. The position starts at $10 an hour with benefits and quickly moves to $12 an hour as the employee demonstrates competency, and then proficiency with the position. If you are interested in this position, please complete the Customer Service application by clicking here. | |
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Position #2: Editor Editor position involves: |
No current openings for Editors |
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· Reviewing completed reports submitted by shoppers · Forwarding completed reports to clients · Working in a fast paced, pleasant, fun environment |
· Providing feedback to shoppers · Answering client questions · Providing summary reports for clients |
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· Contacting shoppers for additional information & clarification · This position IS NOT similar to writing or editing for newspapers, magazines, or book publishers |
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| Our editors are responsible for reviewing the completed reports submitted by our shoppers. Reports are reviewed for completeness, accuracy and timeliness. They are forwarded to our clients once they have been reviewed by our editors. Shoppers may need to be contacted via phone or email if an incomplete report is submitted. Feedback is provided to shoppers to let them know how they did on an assignment and what they can do to improve their future reports. This position involves additional services for our clients including the completion of month end summary reports and answering questions clients may have about their reports. Since most work is completed using the Internet, good computer skills are essential. Candidates must have strong writing, spelling, grammar, organizational, communication and verbal skills. The position starts at $10 an hour with benefits and quickly moves to $12 an hour as the employee demonstrates competency, and then proficiency with the position. If you are interested in this position, please complete the application by clicking on this link. | |
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Position #3 : Web Application Developer NO CURRENT OPENINGS Activities of this position include: · Perl coding querying from our database as required by the needs of our office and our clients · Perl coding forms and systems as necessary to meet the needs of our office and our clients · Interface with our remote Dedicated Server provider · Administer internal SBS network for 15-20 Desktops · Maintain 15-20 desktop computers (hardware & software) · Website user helpdesk · Health & performance of local & remote networks |
| The primary requirement for this position as a web applications developer is strong skills in Interactive HTML (forms), JavaScript, Perl, Relational Databases (MS SQL Server in particular), XML. VBScript knowledge a plus. Requires Bachelor of Science/Arts in Computer Science/Engineering or similar self-directed study. As a small company with a small technical team, the individual also needs a background and interest in the hardware and networking of computers with proficiency in both the Windows Server and Unix Server environments, and technical support and troubleshooting skills. This position is expected to be approximately 75% coding and 25% the other listed activities. If you are interested in this position, please complete the Web Application Developer application by clicking here. |
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Position #4: Sales Representative NO CURRENT OPENINGS Our sales representatives: · Sell our mystery shopping services to local and national chains of businesses · Develop new prospects for our services · Respond to inquiries about our services · Help develop shopping tools for their prospects |
| This is a career opportunity in our Golden Valley, Minnesota office working with national prospects. We are seeking an individual who has a sales personality, is very goal oriented, enjoys a fast paced environment, is computer literate, and has a history of personal accomplishments. This can be successfully filled by a recent college graduate or an individual with previous professional experience. Our sales leads comes from RFPs (Requests For Proposal) generated by our website, referrals from current and previous clients and their managers, being the #1 alternative supplier for companies currently using other providers, and targeted contacting of prospects related to our current client base. The is almost no travel - most business is transacted over the internet and the telephone. If you are interested in this position, please complete the sales representative application by clicking here. |
©2004 Sights on Service, Inc.; 620 Mendelssohn Ave North, Suite 190; Minneapolis, MN 55427
Secret Shopper® is the registered trademark for mystery shopping services
provided by Sights on Service, Inc